I loved the Google Pixel 3 and the new features and innovations that Google has introduced to the smartphone industry. It was a new change to the usual battle between Apple and Samsung. Love your night and wide angle shot and can’t wait for the call filter functionality.
This is why I was so excited to receive my pre-order Google Pixel 3 last year in December 2018. It was working great until suddenly, out of the blue, one call out of two gets disconnected. I’ve checked Google forums and Q&A and found out that a lot of people had similar as mine where it was a factory defect.
Reached out to Google for support and the rep was great and helpful. I was advised that a new phone will be sent out to replace the one I have but they would put a hold on my credit until the damaged is received, which make senses.
I then realized that the supposedly “new phone” is a refurbished phone. Reach out to Google again to inquire as why I was told a new phone was going be sent to me but I got an email saying something else. I was advised that depending on the regions where I am, the replacement phones are refurbished ones. My question then is why did you put a hold of $1,106 which is not even the price of a brand new Google Pixel 3 now (much less) now or a refurbished (which is 1/2 less)? I don’t blame the rep for repeating a pre-scripted dialogue but seriously higher ups of Google: how does this make sense?
If I bring my damaged iPhone X, I know I would get a brand new replacement and not a refurbished one and don’t have to fight for it, especially when it’s the company’s known defect. Love your innovations and risk taking spirit Google but seriously, this is ridiculous! REALLY DISAPPOINTED! You need to rethink your support system if you want to grow your customer loyalty!