when i redeem this offer it was written that i will receive order confirmation email whch i have not received yet.
can i know that i will receive these or not or do i need to claim again attaching screen shot of order.
6 Likes
@faizanasif Have you checked your spam/trash folder and see if the email went there?
Also, I noticed that on your screenshot shows your mailing address. Considering Local Guides Connect is a public space, I highly suggest to NOT show any personal information, especially address where you love. Please remove the attached image and replace it with the one that doesn’t have your mailing address.
Hi @faizanasif ,
Thank you for reaching out about the special edition perk for Local Guides. If you received a confirmation page after redeeming your code, your information has been received successfully. If you don’t receive a confirmation email within 48 hours after you have checked your spam folder, please let us know.
As mentioned by @iyudhi , we respect everyone’s privacy on Connect, so I have redacted the personal info in your screenshot.
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I have not received any confirmation yet what i need to do now?
I also checked my spam/trash folder i did’nt find any mail of order confirmation there as well.
Hi @AlexaAC ,
I have not received any mail of order confirmation and when i am trying to reorder it is showing error.
Please help.
@iyudhi , i removed my mailing address from the screenshot as per the privacy.
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Hi @faizanasif ,
Thanks for the feedback. We’ll look into that and contact you privately.
Hi @AlexaAC
I, SUBHONILBANERJEE haven’t received the confirmation email for my Google local guides special edition perk, i.e. socks. It has already been 48 hours. I have with me the screenshot for order being placed by redeeming the code. What shall I do now to get the confirmation email?
[redacted]
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Hi @SUBHONILBANERJEE ,
Thanks for reaching out!
We’ll look into that and contact you privately, thanks. Please also make sure to check your spam folders.
P.S. I’ve redacted the personal info listed on your screenshot as we respect everyone’s privacy on Connect.
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@AlexaAC I am facing same issue pls guide me,no confirmation received but have screen shot for order
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Hi @Yash_04 ,
Thanks for reaching out!
We’ll contact you privately with further instructions, thanks.
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I have mailed the details on recieving mail regarding confirmation of details @AlexaAC
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Hi @Yash_04 ,
Thanks for your feedback!
Once we receive your details, we kindly ask for your patience towards a resolution. Thanks!
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I have placed my order for special socks successfully but the order confirmation email not yet received.
Attached screenshot of the confirmation page.
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Hello @SantanuChatterjee , I see the confirmation from the screen shot. Have you checked your Spam and other folders for the email? If yes, I suggest you send an email to the address for further clarification.
Congratulations for earning the socks.
Cheers
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Yes , I checked all folder of mail.On which address I will send the email ?
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@EmekaUlor your reply is still awaited
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I have placed my order for special socks successfully but the order confirmation email not yet received.
Attached screenshot of the confirmation page.
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Hi @AlexaAC ,
I have the same problem. Please suggest me what to do ?
I already checked spam folder no confirmation email yet received.
2 Likes
Hi @SantanuChatterjee ,
Thanks for reaching out!
We’ll contact you privately with further instructions, thanks.
That said, please refrain from posting your query multiple times on Connect. Please keep similar queries in one thread. For this reason I will merge all of your perk posts.
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Hi @AlexaAC ,
I have mailed the details regarding confirmation of details.
2 Likes