Didnt receive the local guides gift yet

Connections & celebrations
1

I had got a mail regarding local guides gift of Google Maps Pin on 15 May,2023 and till date I haven’t received the gift yet.I had got only the order confirmation and courier tracking.

Please look into this issue.

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2

Have you given the proper address?

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3

Yes I had given proper address.

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4

Hi @sandipan14 ,

If you haven’t already, please read “Question about a Local Guides reward email? Read this first”.

Using tracking number, please check the location of the package either online or at your post office.

Either your package is stuck with the shipping company or the customs.

While the shipping company has your package, there’s nothing we can do about it.

If you don’t manage to find out where it is, you can order a replacement reward by filling your credentials on the bottom part of the FAQ page.

Other than that you just have to wait.

Thank you for being patient.

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5

@Ivi_Ge Please look into this issue.

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6

where exactly do we write the address ?

would it be possible for you to show steps or the link to update address ?

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7

@Lukas_1

After filing the replacement, there won’t be any tracking number - right?

The tracking comes with the first shipment.

I booked the replacement and that too took so long and never came. I visited the local post office and they also didn’t receive any package.

Better luck next time for me, I guess :cry:

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8

where exactly do I write the address ?

would it be possible for you to show steps or the link for me to update address ?

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9

@arpanjha

@Lukas_1 gave you the best possible answer. See his answer above.

If your question is related to redeeming your gift, then this si something you need to do before the offer expires. There is a date mentioned in your email offer. While redeeming you will bi asked for your snail mail details.

Cheers

Morten

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10

I had already ordered for replacement and waited for a long time,there was no reply from Google regarding the order.Even the tracking page has no update about the gift.

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11

I would like to inform you to better ask with the courier agent. Take your tracking number and ask the product with the courier partner. If possible file a complaint in the courier portal.

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12

I have not received the local guides reward yet.

Please look into this issue

13

Same case for me as well.

Initial product did not come. Ordered the replacement one even that did not turn up.

Highly unsatisfied with Google.

1 Like