If you feel comfortable in restaurant or café because of a smiley face employee you will feel comfortable to order what you want and enjoy it while having a great experience. Customer service is what makes the business successful. When the waiter serve you with passion you feel like you own the place and you already start thinking of how you can make that waiter’s day because he just made yours.
Customer service is #1 secret to success. If you own people’s hearts, money will just come to you.