Connect Forum Search not searching ‌‌‌‌

@ErmesT , @LudwigGermany , @TravellerG

Hi @MortenCopenhagen ,

I tried to do a search before posting a new topic but the forum search seems to be broken. I got the same result on PC desktop | Opera browser, and IOS on iPhone 15 Pro Max | Safari browser. The search was “formatting images in forum posts”

Date 17th November 2023 | time about 23:30 GMT

Cheers,

Nigel

12 Likes

@nigelfreeney Not sure if it’s related or not, but there have been reports of Connect being slower than usual and it has been escalated.

As for your issue, I tried doing the search from Chrome mobile and was able to replicate. But when I refreshed, I was able to get results.

Tried it on Chrome browser on laptop, and while it takes a while for the page to load the search, I was able to get the results. Can you try doing the query search a few times and see if you can get the results? Also try refreshing the page.

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Thanks for the tag, @nigelfreeney

I can confirm word by word what @iyudhi said.

I was able to replicate the issue once, then the search worked for me, even if it takes a long time to load

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@ErmesT

Hi @iyudhi ,

I can see that resubmitting the search on mypc did end up with the results - thanks. I can also confirm that I was going to report that the forum was running even slower than it normally does. Feels like the database needs some tender loving care (reindexing etc maybe) :nerd_face:

Cheers,

Nigel

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Getting the same results here as well @nigelfreeney Not sure what is happening but Connect is so slow.

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Hi @TerryPG

See @iyudhi 's answer above . The slow performance has already been reported.

Cheers,

Nigel

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Thanks @nigelfreeney I was aware, I’m just complaining to get it off my chest. :confounded:

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In my experience, the search function on Connect has never been top notch!

It often takes several attempts, and adding an author to a search also seem broken.

Cheers

Morten

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I`m having the same issue @nigelfreeney :disappointed:

It doesn’t matter if I do my login on computer or phone. It is also very slow to search for things.

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If it was down yesterday - today it’s working for me. Slow but it does.

Hello, dear friend @nigelfreeney ,

Your post is published on 18th and I’m responding on 22nd… Still the issue continues…

The condition is the same on mobile, tablet and PC.

Tried refreshing, etc - no use.

@MortenCopenhagen Ji

@ErmesT Ji…

1 Like

The team is well aware of the issue, @TravellerG , and they are working on it.

I was expecting a faster fix, but looks like that they need more time

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I have the same problem. Also, the site opening has slowed down a lot. I thought it was due to my internet connection, but it is a general problem. In fact, it would be great if we could install it as an application and share the images in a standard way. I’m sure the Google team is interested in the issue, but maybe if you convey my application idea to the higher units, it will become a reality. @ErmesT @LudwigGermany @MortenCopenhagen :sweat_smile:

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We have been advocating for the speed to be restored for several days now.

Let’s cross our fingers.

Morten

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All, the issue with Connect being slow should be resolved by now. The issue with searching is also fixed. I just tried doing a search and it gave me results just fine. Can you all share your experience now (both the Connect speed and search)

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Hi @iyudhi ,

I think it is the first time I have used the forum without any significant delay - seems positively turbocharged.

Unfortunately, the issue of being redirected to the profile you pick from a list after you type the ‘@‘ sign, in a post/comment, is still present on my iPhone. I’ve updgraded to an iPhone 15 Pro Max since posting about that issue.

Thanks,

Nigel

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“… they need more time …”

Sometimes, with my exposure in It field, I think the support/backend team needs a total rewamp.

Sometimes, feel desperate & sometimes feel disgusted.

Sorry for being frank with you, my dear friend @ErmesT Ji.

Really sad that when I’m writing this to you, the Connect forum is running terribly slow… What to do… Just keep quiet…

Best wishes

1 Like

Sorry for being so late in responding, TG.

Are you still experiencing a low speed, @TravellerG ?

On my side everything is fine, and running smoothly. As far as I know the issue was identified and fixed a few days ago.

Coming from a technical side I know very well that it is not always easy to identify the root that is causing the issue.

We had an apparent improvement on Sunday, probably helpful for the team to better circumscribing the issue, an a final fix a few days later.

If you still have an issue, please share more details, for analysing them.

2 Likes

Thanks, my dear friend, @ErmesT Ji,

Delays happen beyond our control, sometimes… Not an issue at all - rather thanks for your kind response in detail.

Important:

Just now, I’m attending Connect and things look okay… Let me use for some time to confirm; also shall check with our local community too.

  1. Delay:

Even yesterday, many LGs experienced difficulties even to log into the LG Connect account - it was expressed in our Social Media platforms.

  1. In fact there was a polling also… So many LGs complained…

A few details:

  • Opening reply was very slow
  • Tagging was extremely slow and opened with errors.

Hope things will be good…

However, no one can predict… Anything can happen any time… :blush:

Regards

2 Likes

Thanks for the feedback, @TravellerG

At least on the last 40 hours I can confirm that I had no issues with the speed in Connect nor with the search in connect. I believe the two issues were the symptoms of the same problem.

It would be interesting, and helpful for the team, to know if the issues reported in the community are related to something experienced and reported immediately, or something experienced in the previous days.

It would also be extremely helpful to have them reported directly here in connect, because this would give to the team the possibility to check quickly.

As you may have seen, a few hours ago I wanted to report here an issue about the Road Editor .

It is incredible for me to read some comments, like “There has been a few local guides on our team facing the same issue” or “We are all very familiar with this matter on the TRAC team”.

If so, why not to report it for a team in Google Maps to check.

I deeply believe that this is one of the main reason of having a community, because the experience of the single can help all.

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