hello everyone, did you got msg from your shipment Vendor that we need to pay some amount around 21 Euro to get our Google Pin Parcel? Just checking if we need to pay for it or it should be done via Google. Google never asked to pay any amount. Is it normal?
4 Likes
I did not receive any such message but I received a mail from the shipment vendor for shipment tracking @SusChat
Hello @SusChat
Thank you for speaking up about this. It really is not normal but they are exceptional cases in every issue. I have faced something similar to this on my guiding stars gift.
I got back to the Google team and sorted it out nicely. Please be patient let’s see if we can escalate the issue with the GMs.
Happy guiding
Cheers
1 Like
Hi @SusChat ,
Thank you for bringing this to our attention. We will reach out to you privately for more information.
@SholaIB
I recently got mail from my courier service about the parcel and when I collected the parcel they asked me to ~5 EUR, to collect my pin.
Please let me know whom I should contact from Google to get my refund.
Hello @explorer_aashish
Congratulations to start with and hope you’ll enjoy your pin proudly.
Sorry about the extra cost of getting your reward. It shouldn’t really be like that.
Well have you paid already? You should have contacted the team here first.
Well @InaS please kindly help us out here as I’m lost on what to advise. Thanks.
Happy guiding
Cheers
1 Like
yes, I have paid the fees.
I taught we need to pay and may be google will reimburse.
Hi @SholaIB ,
Thanks for tagging me.
@explorer_aashish , We will reach out to you privately for more information. Thank you!