Hello everyone.
I am not sure this is the right place to ask, but I hope it is.
My name is Azamat, I am doing virtual tours in Kazakhstan.
Sometimes clients do not have Google business account, and I of course help them to create and verify it.
Verification was always a difficult path in Kazakhstan.
When I just started, only option was to get a physical mail with a code to verify, but it never arrived here, so only option was to go through Google support to get verified through videocall. So I helped to set up the process for owners.
Last few months, mail option gone, but the was option to verify only with phone call. For some reason calls never reached, however when clients created gmail account for their businesses, Google asked for phone number to send SMS with 6 digit code, it always arrived in few seconds. Calls never reached to the phone numbers. There is a limit for call requests, after all of them fail, google says that there are no more options to verify, contact the support service. After contacting and explaining the situation, we go through video call.
After explaing what businesses go through to get their companies published in my country, we faced new problem.
Now, when all calls with a verification code fail, when there is no option left but contact support service, support service now says that there is no way to verifiy, no video calls, try to request the mail with a code.
I send screenshots with proof that there are no options, since they say to request the mail, but they just ignore.
I thought problems with never reaching calls were because of our phone number codes are +7, same as Russia, and we phones got under sunctions or something, but then, SMS easily arrive.
What can I do now? How do companies in Kazakhstan publish their profiles on Google?
Is there a way to contact support services who wouldnt ignore?