Can't change place location and address

Hi,

Support Forums are not replying to posts and i urgently need to change the location and address of this auto glass store in Karaj, Iran.

It got rejected 3 times already in past 3 days:

Here is a photo of the storefront at the new location (strings are in Persian):

The phone number at the bottom of the red sign, under the orange horizontal rule is the same as the one in their Maps location.

New address:

Zowb-e-Ahan Street, Shahrak Zobahan, Karaj, Alborz Province, Iran

New location pin

i’d like to ask only Googlers to review this thread please.

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Hi @Kia_Faraji

You may want to tag one of the Google moderator on this list as you don’t want help from your experienced peers.

Cheers

Morten

2 Likes

Hi @Kia_Faraji

Correct edit for moved places is to use “Close > Moved to a new location” and then select new location. This lets system to consider both old and new location and also decide which edit is suitable about each individual case.

If it is again Not Applied then I can also visit the place and help as I can. But also definitely Googlers always can help better.

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Hello @Kia_Faraji ,

@Amiran has given you the correct advise. I thus will mark his post as the solution.

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Hi @Amiran

Thanks for the tip, i submitted a photo this time with the method you mentioned but it wasn’t approved again, also the edit method was shown the same as other edits:

Thanks @MortenCopenhagen i forgot that.

Hi @Flash

i think moderators should let a few days pass before they choose the solution themselves, it would be more respectful towards the person who started the thread.

Even if @Amiran 's solution worked, it would clearly be consider as a “workaround” for a “bug”; people are not interested to learn workarounds for problems that shouldn’t have been existed at the first place, is it really difficult for Google to make the system understand that “edit place → move” is the same as “close place → move”?

One more extremely stupid thing is that Alborz Province in Iran got independent from Tehran Province OVER A DECADE AGO! Yet, i see a lot of Maps addresses in Alborz Province that show Tehran Province! Is it really difficult for GOOGLE to run a script which fetches all addresses within Alborz Province that’s showing Tehran Province and change it to Alborz Province?

Such amateur problems from a top world brand is absolutely unacceptable for people.

Hi again @Kia_Faraji

If you again received instant Not Applied for the correct edit, then right now Googlers can help.

Note that edit>move is not the same as close>move. Because there maybe (minor or major) mistakes in the location of the marker that users should fix them by edit>move. This is different with the time when a business closes in one location and continues in another location.

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Wow! that is a very good and convincing explanation about their difference @Amiran , thanks :+1:t4:
i also apologize to you and @Flash for for referring to it as a workaround.

Two other mentioned problems remain the same.

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@Amiran

Googlers didn’t respond yet, how can i send the storefront photo to you as a file? so you could handle it yourself please…

Also their instagram is @shishe_outo_masood

It is not still too late @Kia_Faraji . They will response.

About me, I will visit the place myself in next few days and if still there is no action by Googlers, then I’ll also try from my own and I’ll inform here.

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Alright @Amiran

This was, and that will be good news.

Thanks.

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Hi @Amiran

The place was not moved yet by Googlers, could you please take action yourself?

Thanks​:person_raising_hand:t2:‍ :male_sign:

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Hello @Kia_Faraji ,

@Amiran cannot simply try to reproduce your edit, he is required to have personal knowledge about the place before he makes the edit.

Did you follow the instructions he had left?

If so, you should post what you did in your last edit along with screenshots of either the automated email you received or the notification in Maps if you received no email to the Maps Community. It is there that data issues are handled.

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Hi @Flash

Yes i tried the edit the way he instructed and i did post its result and photo in previous page.

Ok, i’ll submit it to Maps Community along with screenshots.

@Flash

i posted about this issue in Maps Support here.

Hi there @Flash

Guess you missed my reply here​:person_raising_hand:t2:‍ :male_sign:

Hi @Amiran

i still couldn’t move the place, could you please do it yourself?