Can't add photos to review

Google Maps tips & tricks
1

I’m facing an issue where I can’t add photos to any of my reviews. After I submit a review with photos, they appear briefly but disappear within an hour. I’ve tried re-uploading the photos, but they keep disappearing again.

This happens with all the reviews I’ve submitted, regardless of the day or location.

Has anyone else experienced this? Any advice on how to fix it?

7 Likes
2

@nneneee they disappear from your review or they are not visible on the POI?

i often don’t see my images or videos appear on the POI listing until the next day.

3

Hi @nneneee,
It sounds like you’re experiencing a common issue with Google Maps photo uploads. Here are some steps to troubleshoot and potentially resolve the problem:

  1. Check Account Status:
  • Ensure your Google account is in good standing. If your account has any restrictions or policy violations, photo uploads may be limited.
  1. Review Google Maps Guidelines:
  • Confirm that your photos meet Google Maps content policies. Avoid copyrighted images, personal information, or low-quality content, as they may be removed automatically.
  1. Clear Cache and Update App:
  • Clear the cache of the Google Maps app or try reinstalling it.
  • Ensure your app is updated to the latest version.
  1. Try Desktop Upload:
  • If the issue persists on mobile, try uploading photos via the desktop version of Google Maps.
  1. Check Internet Connection:
  • Ensure you have a stable internet connection while uploading photos.
  1. File Format and Size:
  • Make sure the photos are in standard formats like JPEG or PNG and not too large in size.
  1. Report to Google Support:
  • If the issue continues, consider reporting the problem through the Google Maps Help Center or the “Send Feedback” option in the app.

Let me know if these steps help!

3 Likes
4

Thank you for your prompt help! I followed your suggestions to clear the cache by deleting and reinstalling the app, and the problem is now resolved. I really appreciate your assistance!

1 Like
5

Thank you for your fast reply.
In response to your question, the issue is that photo has disappeared. I learned from the comment below that it was related to clearing the cache. After following that suggestion, the problem has been solved. Thank you so much!

2 Likes