I can’t login to Connect and would really appreciate if someone could post this on Connect for me in the help section. I’m on Windows using Chrome Version 150.0.7871.187 (Official Build) (64-bit).
Thank you for your help.
@IzzyOz
Hi @Annaelisa !
Try to clear cache and cookies of your browser. Here the guide for cleaning Chrome: Clear cache & cookies
Bye,
David
Danke, @WilfriedB, so ist es. Ich bin noch nicht ganz wach; ich habe noch keinen Kaffee getrunken.
Hallo @davidhyno, es geht um IzzyOz und nicht für mich .
Hi @Annaelisa,
I checked her account and confirmed there are no issues with either her Connect or Google Maps accounts.
Could you please make sure she is logged into Connect using the same email address associated with her Google Maps account?
Hi @Annaelisa,
Yes, I understood it is @IzzyOz’s account, please ask her to double check to ensure she is logged into Connect using the same email address associated with her Google Maps account, because we do not see any issue with her account.
This is Izzy’s response @AngieYC:
Yes. Here is the screen and as soon as I select Continue I get the error message on the connect screen with this crazy address:
Hi @Annaelisa,
Can you please ask her to contact us via email? So she can directly provide us more details on her issue.
@AngieYC die vorige Mitteilung ist von IzzyOz
Hi @Annaelisa,
Yes, but with that we cannot investigate what’s going on, it is best if she reaches out to us directly via email.
Wie lautet die E-Mail Adresse @AngieYC
I will reach out to you via private message for further instruction @Annaelisa.
Okay, danke @AngieYC
As @AngieYC was saying, here it’s a question of associating the same email and the same password (maybe she changed it a little while ago)?
Hope the problem is fully solved, dear @Annaelisa
Vielen Dank, lieber Freund @TravellerG, für die Nachfrage. Zum einen vertraue ich unseren Googlern, und ich weiß es erst, wenn @IzzyOz hier auf Connect in Erscheinung tritt, da das Problem sie betrifft.