Answering questions - points disappeared

Not really an idea, more of a question… Has anyone else answered loads of questions, only to have their points disappear?

I have answered thousands of questions and had the points relating to these vanish multiple times, lowering my guide level at one point which was really gutting. It’s quite soul destroying and took me a while to start partaking in them again.

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@Col Answers on Google Maps are stored in our personal activity records. There is an auto delete historical personal activity records setting in Google Maps, you may want to check that. Or if the historical personal activity is manually deleted, points goes away as well. Read here

Also, for future questions, do post them to the “how-to” topic, rather than “Idea Exchange”.

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Hello @Col ,

The How-tos section of Connect is the board where you can share your questions related to the Local Guides program or your Google Maps contributions. To keep Connect more organized, I will move your post there.

@Col

As mentioned please visit this link and make sure that you have selected “Auto-delete (off)”.

Sorry, there is no way to recover the points you already lost.

My best regards

Morten

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