I lost so many points from answers.latest poins is 508 from @12000 points.last yesterday i lost 4000 points.i also lost my badge,even i kept web&app activity keep until i delete manually.this will discorage me as local guide.please do needful to recover lost points.some screeenshots are displayed for information.
Hello @crtec1997 ,
Thank you for reaching out. Please note that points loss might occur for several reasons. You can check in advance if you have marked your contributions as private. Additionally, some of your contributions may be marked private if they do not adhere to our Maps User Contributed Content Policy (reviews, photos and videos). This results in a points loss. Please take some time to check your contributions and check what has been marked as private.
There are a few updates to how your answers to questions about places on Google Maps are stored and how you need to enable a setting to answer future questions:
- You must enable general activity in My Activity to answer questions about places on Google Maps.
- Any answers submitted when this setting was disabled may be removed, and as a result, your Local Guides points will be removed for those contributions.
- When you visit My Activity, you will be able to see answers you shared and control what is saved.
- If you delete a specific answer, or if you delete the activity for the day, or have the 3 month / 18 month deletion enabled, it will delete those answers.
- If you delete answers to questions during any time frame, your answers will be deleted from Google Maps, and as a result, your Local Guides points will be removed for those contributions.
P.S.: Please note that I have moved this post to the How-tos section where Local Guides usually post their questions and issues that are related to the Local Guides program. You can find more information about the different sections of Connect in the article What are the Connect topics?.