Achievements don't refresh

Hello all :slight_smile:

Pleasure to be a part of the community :slight_smile:

I recently noticed a few things. I added 2 videos, but the counter is stuck at 0.

Same as for one of the places I created/added on maps.

Is there a know bug or delay on these things?

Best regards,
Konstantin

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Hi @benzata ,

Regarding your question about videos, please be informed that It takes 24 hours to get your photos/videos approved on Google Maps.

You can check the status of your photos on your contributions tab:

  1. Open Google Maps.

In the top left, click Menu Your contributions > Photos

If the status of the added place is Pending, that means we are still reviewing it. More about this you may find in the Why is my edit status “Pending” or “Not Applied”? article.

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Dear MashaPS,

Thank you very much for your prompt reply!

Wish you all the best! :slight_smile:

Best regards,
Konstantin

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I’m not sure if what you’re describing is in anyway related to an ongoing issue others of us are experiencing but because you mention having zero views I thought maybe it was so I’m giving you a link to another thread that might also help narrow down your problem. There are multiple issues reported in this thread but the one I think you’re referring to starts around page 35. Hope this helps and good luck https://www.localguidesconnect.com/t5/General-Discussion/Known-Issue-Photo-view-count-not-updating/m-p/1967335#M582118

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I think this thread needs to merge into the other ongoing thread for the global glitch that Google Maps and Guides system are facing now.

@MashaPS @PoliMC

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Hi @benzata ,

Thank you for your nice words. You are welcome.

Just as a reminder, don’t forget when responding to others make sure to tag them (by writing @ before their names) in a post so they can receive notifications that you are communicating with them.

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@BryanTan-SG

this post is about adding videos and editing places, as correctly responded by @MashaPS

You are welcome for trying to help, but please check the content of the post first. The Issue you are mentioning is about photo counter on badges

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Hi @ErmesT ,

Actually @MashaPS did answer quite well, but I believe @BryanTan-SG is also on the right track - there is indeed a further problem I believe.

I will keep you posted on my findings :slight_smile:

Best regards,
Konstantin

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@benzata

the issue about visualization is common to everyone in the community. Google is working on it and hopefully everything will be fixed before the end of this week. There is a long thread as shared by @Anonymousperson

The issue about Videos and editing is specific to your request, that’s why it is considered as a priority on responding to your post.

The two subject are not connected to each other, and need to be kept separated.

If an edit is not approved, is for the reasons shared by @MashaPS , not because there is a glitch in visualization.

Mixing all together do not help the users to understand why something happen

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@ErmesT Understood :slight_smile: Thanks!

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@benzata

No problem at all Konstantin.

We are all doing what we can around this, while the Google product teams handle the technical issues.

Keep the feedback coming though. Don’t be shy.

If your counter still doesn’t move by now, after 2 days, as you add more content under your account. Then yes, there might be a glitch somewhere for you too.

@BryanTan-SG

Thanks for the reply :))

Yes, there is definitely a glitch - the number of contributions are changing (f.e. I have 2 videos), but the Badges are not (Director badge stays at 0/3).

Hopefully everything is fixed soon, because the overall idea and project is very good :))

I am experiencing similar issues with videos. By now, I have uploaded four videos (all of them at least more than a week ago) but my badge count still only shows two. This problem is in addition to the known photo count issue.