A business reported/deleted by genuine one star review and now suddenly it has a lot of 5 star revie

Hello, All.

I am a Google Local Guide Level 8. I have all genuine reviews and pictures shared across the platform. I got some services done from a car workshop and it was a one star review. The business owner somehow managed to report/flag my review and suddenly so many of 5 star reviews have appeared for that business. How can I make a formal complaint about it?

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Hi @bazzman it is unlikely the business had the review removed as generally speaking unless they’re obvious spam Google My Business does not react to such requests. Reviews can be made private by the AI because of content and or associated media. Have a read of https://www.localguidesconnect.com/t5/Highlights/An-update-on-how-we-moderate-Google-Maps-reviews/ba-p/3558439 it includes a link to a form to have the outcome reviewed.

As for the business, just because you had a poor experience doesn’t mean other people do. It is common for businesses to prompt people to write a review and often people will leave a good one if they’re happy. If you think that there is a significant chance of an issue such as many reviews appearing in a very short period or many reviews from Local Guides with one a single or few reviews then you can reach out to a Googler here and they will contact you privately for more information.

Paul