So up in the mountains from Chiang Mai, in the jungle there is this cafe on a huge tree called The Giant.
There are 3 different listings on the map, one in English, one in Thai and one I think in Korean. On top of it the English version is listed as a hotel with no opening hours so unlucky, and only checked the English listing (also with the most reviews) we went there the only day they are closed (on Mondays). There is a huge sign in front telling you it’s closed on Mondays, written in Thai of course. Well, it’s there is English too, but almost faded away already.
So when I saw there are 2 more listings I marked them as Duplicates, but they got rejected. They are clearly dupes, you can see it from the pictures, also there are no other cafe places there.
I also tried to change the category on the English listing, since it’s showing as a hotel, and you can’t add opening hours (or in this case, the closed day). Also got rejected.
I tried to do it again, I even attached pictures from Google maps, showing all 3 listings, but got rejected again. Wondering if there is anything else I could do, because I literally got unlucky and was unable to try this unique place because of the incorrect Maps listing.
I have also experienced the same obstacle, indeed it is a weakness of Google Maps, one way is that you can try a few days later at midnight or at dawn, good luck
Oh no, my bad @NoemiJ , as I haven’t see your post before
First of all I want to inform you that I’ve changed the category of your post to Google Maps tips & tricks - Local Guides Connect, where it fits better.
Can you kindly share the link in Google Maps to of the three places? This may help a lot and we will save time and avoid mistakes.
Merging two or more listings is a process that may take a long time, because there is a lot of preliminary works to makes the three listings almost identical:
Same name
Same address
Same category
Same position of the pin
Same phone number (if available)
Same website (if available)
Same opening time
Only when all is matching it is possible to perform an edit, that otherwise will be rejected. We could say that the points in bold are mandatory.
Adding photos doesn’t help, because in the past it was a procedure used for inappropriate edits.
If one of the Listing is claimed in Google Business profile that one will be the Master Place, the one where the others will have to be merged
Hi @ErmesT thank you so much!
Here are the links to the listings:
https://maps.app.goo.gl/hNBYsRtquR2T3NuJ8 (this should be the Master one, but the category for this one is actually wrong, as it shows as a 3-star hotel, but it’s not a hotel at all, it’s a cafe)
I know for a fact, that these 3 are the same, even the pictures are showing the same tree terrace, and there is really no other cafe located there, I’ve been there. Or… as I mentioned, I wanted to be there, but it was closed, and because I was checking the wrong listing with the hotel category, it didn’t show me opening/closing times at all.
Hi, @NoemiJ , thank you for sharing the links
I read carefully the reviews and I watched all the photos, and indeed the 3 places seems to be exactly the same one, so I decided to try to fix them.
As you can see, now the first and the third links of your list are the same place. They also had the same name, even if one was in English and the other was in Thai (in the “English” field).
So now we have only two places, in the same position, with the same phone number.
However the second place is more “edit resistant” most probably because the name is totally different. If the translation works correctly it says “Pork noodle shop”
However the first place (the claimed one) has something wrong in the structure: On the Overview tab of the listing it appear as a 3 Star Hotel, but when I try to “suggest an edit” the category is a “Cafe”
For this reason I am tagging @DeniGu to escalate the issue to the team.
Hopefully they will be able to set the correct category (Cafe) in there and to merge also the duplicate listing
Well, we are going somewhere now, hehe, thanks @ErmesT !
Yes, it was the same for me, with the hotel category, but I somehow managed to submit an edit for category, but it was rejected, as I attached the screenshot in my original post.
Looking forward to see, if we can tangle this bit of a mess there!
I’m happy to share that there’s now one Maps listing for The Giant Chiangmai Thailand. Our team also contacted the business, who confirmed that they have rooms for accommodation, so the displayed category wasn’t changed.
Thank you so much to the team (and to you, of course) for fixing the issue, @DeniGu
However there is a weird category:
While on the main tab the listing appears as a 3-stars hotel, when you try to edit it it appears whit what probably is a secondary category: Cafe.
Oh, just before I forget it, @NoemiJ
As the issue has been fixed I am flagging @DeniGu last reply as “the solution” of the topic.
In this way everyone will know that the problem is no longer presents
